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Terms and Conditions

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Tri-State Public Safety
3351 Cincinnati-Dayton Rd.
Suite C
Middletown, Oh 45044
513.422.5775

Copyright © 2023 Tri-State Public Safety. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2023 Tri-State Public Safety. All rights reserved.

  • Use Of Site:
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Tri-State Public Safety and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Tri-State Public Safety believes that customer conduct violates applicable law or is harmful to the interests of Tri-State Public Safety and its subsidiaries.

  • Shipping & Delivery:
  • Tri-State Public Safety ships merchandise to locations within the lower 48 United States and U.S. territories, (Alaska, Hawaii, Puerto Rico cost extra). Additionally, Tri-State Public Safety ships (at an extra charge) merchandise to Canada and Mexico. No international shipments. The risk of loss and/or damage for all merchandise ordered on this website is assumed you when the merchandise leaves either our facility or one of our Manufacturers. The responsibility of the package lies in the hands of the delivering agency once it's in their care, custody & control. Further, Tri-State Public Safety will not be held liable for items stolen from your residence or business, due to the item(s) being left by the carrier without a signature. Tracking numbers are emailed out as soon as possible, so receiving the package is the buyers responsibility.

  • Return Policy:
  • Any item may be returned within the first 30 days from the day of purchase. All returns are subject to a 25% restocking fee, No Exceptions. Return shipping charges will be your responsibility. Original shipping charges are not refundable. You must obtain a return authorization [RMA] prior to returning any product so we can promptly process your return. Products must be returned in NEW, original condition, as shipped from us. The original boxes, packing materials, instruction manuals, warranty cards, and and any other items that were shipped with the product(s) must be in their original condition without markings, tape, folds, defacing, and must have NOT been installed. Products returned in other than new condition (damaged, altered, used, or installed) will be returned to the customer without exchange or credit. All unauthorized returns will be refused at the time of delivery and no credit will be issued.

    - ALL RETURNED PRODUCTS MUST BE NEW, UNUSED CONDITION, IN ORIGINAL PACKAGING, UNDAMAGED, UNINSTALLED AND INCLUDE A COPY OF THE ORIGINAL INVOICE/RECEIPT IN ORDER FOR A REFUND TO BE ISSUED.                                                            

    - NO RETURNS, REFUNDS, OR EXCHANGES ON SPECIALTY / CUSTOM ORDERS. (this includes custom colors & mounting configurations not normally stocked)

    - A COPY OF THE ORIGINAL INVOICE/RECEIPT IS REQUIRED FOR ALL RETURNED PRODUCTS.

    - ALL USED EQUIPMENT IS NON REFUNDABLE.
                             
    - ANY NEW/UNUSED PRODUCT RETURNED AFTER 30 DAYS FROM INVOICE DATE WILL NOT BE REFUNDED, A IN-STORE CREDIT WILL BE ISSUED.

  • *Finally, please understand that this isn't Wal-Mart. These are custom hand-made professional grade products, that in a lot of cases are vehicle specific. 
    There's a chance we may not have your item in-stock and it might need to be ordered. Although we stock a lot of equipment, we also sell A LOT and install a lot
    of equipment as well, so please keep this in mind. Also, wanting to return your item simply because you "changed your mind"....is Not acceptable.

Store Hours:

Monday - Friday 9 A.M. - 5 P.M. (EST)

Saturday - 10 A.M. - 2 P.M. (EST)

Sunday - Closed

Phone: 513. 422. 5775

Email: [email protected]